KBR comments - Part 1
We soldiers tend to resent Kellogg, Brown, and Root - known as KBR. They get to make a lot of money and we don't. So KBR finds it important to continually conduct customer satisfaction surveys with customers who have zero ability to actually choose another company.
And this is what happens when KBR solicits feedback - they find themselves forced to respond to ridiculous things:
This is how the first page starts out. Soldiers, being busy people, cannot be expected to write in complete, coherent phrases. The KBR person, being an asshole, lashes back passive-aggressively with contempt dripping all over the page - note that the grammatical errors are preserved in this document, and he has to start each response with "thank you for writing to us" or something like that. Very rarely do they actually commit to making any changes whatsoever. I'm not a fan of either party here, but it's just funny to watch.
1. Better turn around time!
Yeah, that exclamation point really drives the point home. More so than a verb would.
2. I liked when there was an MWR event information board. It not here anymore.
This one starts off solidly and then just peters out with "It not here anymore." He should wait a few weeks and write again "You not listening to me."
3. Add more soap to clothing.
I don't have much to say about this one, except that it's remarkably curt. The response is just a really long "we'll think about it but we really won't."
More tomorrow.
And this is what happens when KBR solicits feedback - they find themselves forced to respond to ridiculous things:
This is how the first page starts out. Soldiers, being busy people, cannot be expected to write in complete, coherent phrases. The KBR person, being an asshole, lashes back passive-aggressively with contempt dripping all over the page - note that the grammatical errors are preserved in this document, and he has to start each response with "thank you for writing to us" or something like that. Very rarely do they actually commit to making any changes whatsoever. I'm not a fan of either party here, but it's just funny to watch.
1. Better turn around time!
Yeah, that exclamation point really drives the point home. More so than a verb would.
2. I liked when there was an MWR event information board. It not here anymore.
This one starts off solidly and then just peters out with "It not here anymore." He should wait a few weeks and write again "You not listening to me."
3. Add more soap to clothing.
I don't have much to say about this one, except that it's remarkably curt. The response is just a really long "we'll think about it but we really won't."
More tomorrow.
Post a Comment
